Comments on: Earn Customer Trust with Employees who can be Trusted! http://zenpeak.com/blog/2009/05/26/earn-customer-trust-with-employees-who-can-be-trusted/ peak performance Mon, 24 Jan 2011 07:25:29 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: deborah nixon http://zenpeak.com/blog/2009/05/26/earn-customer-trust-with-employees-who-can-be-trusted/comment-page-1/#comment-85 deborah nixon Wed, 09 Sep 2009 04:14:56 +0000 http://zenpeak.com/blog/?p=201#comment-85 Thank you for posting my article and for your comments. I completely agree with you about empathy and loyalty as determinants regarding employee performance. However, I'm talking about superior customer service and strong performance. Trust is a foundational element to performance and customer service. It would be difficult, over the long term for an employee to follow the rules if trust was not present. After all, you need to believe in the rules to follow them. And if you didn't trust your leadership or the organization, it is likely you won't trust the rules that these leaders have designed. My research and experience have shown me that EQ is necessary but without trust, they are not sufficient. Thank you for posting my article and for your comments. I completely agree with you about empathy and loyalty as determinants regarding employee performance. However, I’m talking about superior customer service and strong performance. Trust is a foundational element to performance and customer service. It would be difficult, over the long term for an employee to follow the rules if trust was not present. After all, you need to believe in the rules to follow them. And if you didn’t trust your leadership or the organization, it is likely you won’t trust the rules that these leaders have designed.

My research and experience have shown me that EQ is necessary but without trust, they are not sufficient.

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