OK some of this is heavy if you are not into marketing and analytics. But if you are interested in loyalty programs and CRM, this 2 part knowledge sharing from Fulcrum’s CEO David King is worth a read .
In part1, the discussion is about how "database marketing technology is finally catching up to the real-world need to manage customer relationships over time. Finite state machines are being adapted to marketing and provide an entire new set of capabilities."
In part 2, KIng talks about optimizing marketing around particular strategic goals and in the face of real-world constraints… "extend the concept of state machines with a
technique used for optimizing processes in many other industries a
Markov Decision Process (MDP) — here the transitions are a set of probabilities."





